Business Process Improvement

We have listed below a selection of modules from our extensive library which we can combine and tailor to meet your specific requirements. Please contact us to discuss how we could help to meet your organisation's training needs.

Module Title Module Content Business Benefits Duration

Business Process Policy and Design
  • How to specify requirements for new or improved business processes
  • Specifying meaningful objectives and performance measures
  • Developing a high-level process model that describes the overall design concept
  • Defining policies that provide guidelines for detailed process design
  • Align business process objectives with business strategy
  • Provide a clear and compelling motivation for business process change
  • Gain top management commitment to change
  • Provide a requirements specification to guide detailed process design
  • Reduce the cost and time to design and implement changes

1 day

Process Mapping Techniques
  • How to map existing and new processes
  • Turning the vision into a detailed, coherent and practical process
  • Handling complexity and exceptions
  • Producing maps at the right level of detail
  • Getting buy-in from colleagues
  • Ensuring the new process is complete and robust
  • Establish a common understanding of what a business process is and how it can be described
  • Deliver performance improvement through better design of processes
  • Develop and test robust detailed designs for sub process elements, which can be updated and maintained in future
  • Build ownership and understanding of the new process
  • Deliver early benefits

1 day

Managing Business Projects
  • Project definition
  • Involving stakeholders
  • Clarifying objectives
  • Defining scope
  • Planning techniques
  • Estimating time and resources
  • Monitoring progress
  • Managing risks
  • How to deliver projects on time and to budget
  • Getting the team structure right
  • Management roles and responsibilities
  • Simple techniques for monitoring and updating
  • Minimising risk through impact analysis

2 days

Consulting Skills
  • The role of the consultant
  • Different consulting styles
  • Managing consulting projects
  • Gathering and analysing information
  • Creative problem solving
  • Managing client relationships
  • Understand how the consultant's role differs from that of a manager
  • Acquire techniques for analysing and solving unfamiliar problems
  • Learn how to manage assignments to a successful conclusion

2 days